Frequently Asked Questions (FAQ)
Find the answer to your question and important information about buying a refrigerated vehicle or refrigerated van.
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Consulting & Sales
Are you looking for a new refrigerated vehicle?
Our field sales team will advise you on all questions relating to refrigerated vehicles! Vehicles available at short notice can be found on our "Available Vehicles" page.
Chassis delivery
Chassis delivery is possible at Kiesling at the following times:
Monday - Friday
8:00 a.m. - 3:00 p.m.
excluding public holidays
Contact person:
Georg Haizmann
Email: georg.haizmann@kiesling.de
We ask you to register in advance: dispo@kiesling.de
Goods acceptance for suppliers
Goods can be accepted at Kiesling during the following times:
Monday to Thursday
07:00 - 12:00
12:30 - 15:00
excluding public holidays
Deliveries on Fridays by prior arrangement via lager@kiesling.de only.
Vehicle pickup
Vehicle collection is possible at Kiesling at the following times:
Monday - Friday
8:00 am - 3:30 pm
excluding public holidays
Contact person:
Georg Haizmann
Email: georg.haizmann@kiesling.de
We ask you to register in advance: dispo@kiesling.de
Visit to the factory
We would be delighted to invite you to visit our factory. Please arrange your visit with your sales contact.
Payment of vehicles
Overview of payment terms
Terms of payment when purchasing bodies:
- IN ADVANCE: Advance payment of the scope of delivery.
- LEASING: Leasing of the scope of delivery through a leasing company.
- FINANCING: Financing of the scope of delivery via financing company.
Terms of payment when purchasing complete vehicles (including chassis):
- IN ADVANCE: Advance payment of the scope of delivery.
- LEASING: Leasing of the scope of delivery through a leasing company.
- FINANCING: Financing of the scope of delivery via financing company.
Terms of payment when purchasing spare parts:
- VT-RG14T: Payment 14 days after invoice date without deduction.
PREPAYMENT for bodies
Process of PREPAYMENT for bodies (chassis not included):
- Completion of the vehicle by Kiesling.
- The customer pays the gross price to Kiesling.
- The original TÜV report is sent to the customer or the chassis supplier for registration of the vehicle.
- Collection or delivery to the customer:
Option 1: Transfer to the customer before registration with red license plates (by Kiesling or chassis supplier).
Option 2: Customer or chassis supplier registers the vehicle and picks up the vehicle with license plate and registration certificate part 1.
LEASING for bodies
Process of LEASING for bodies (chassis not included) - in Germany:
- Completion of the vehicle by Kiesling.
- The original TÜV report is sent to the registration office for registration of the vehicle.
- Collection or delivery to the customer:
Option 1: Transfer to the customer before registration with transfer-plate (by Kiesling or chassis supplier).
Option 2: Customer or chassis supplier registers the vehicle and picks up the vehicle with license plate and registration certificate part 1.
The leasing company transfers the gross price to Kiesling and receives the registration certificate part 2.
FINANCING of bodies
Process of FINANCING for bodies (chassis not included) - in Germany:
- Completion of the vehicle by Kiesling.
- The customer pays the VAT to Kiesling.
- The original TÜV report is sent to the registration office for registration of the vehicle.
- Collection or delivery to the customer:
Option 1: Transfer to the customer before registration with transfer-plate (by Kiesling or chassis supplier).
Option 2: Customer or chassis supplier registers the vehicle and picks up the vehicle with license plate and registration certificate part 1.
The financing company transfers the gross price to Kiesling and gets the registration certificate part 2.
PREPAYMENT for complete vehicles
Process of PREPAYMENT of complete vehicles (chassis & body):
- Completion of the vehicle by Kiesling.
- The customer pays the gross price to Kiesling.
- The registration certificate part 2 is sent to the customer for registration of the vehicle.
- Collection or delivery to the customer:
Option 1: Transfer to the customer before registration with transfer plate (by Kiesling or chassis supplier).
Option 2: Customer or chassis supplier registers the vehicle and picks up the vehicle with license plate and registration certificate part 1.
LEASING for complete vehicles
Process of LEASING for complete vehicles (chassis & body) - in Germany:
- Completion of the vehicle by Kiesling.
- The registration certificate part 2 is sent to the desired registration office for registration of the vehicle.
- After registration, Kiesling receives the registration certificate part 2 back from the registration office.
- Collection of the vehicle by the customer or delivery to the customer.
- The leasing company transfers Kiesling.
FINANCING for complete vehicles
Process of FINANCING for complete vehicles (chassis & body) - in Germany:
- Completion of the vehicle by Kiesling.
- The customer pays the VAT to Kiesling.
- Registration certificate part 2 is sent to the required registration office for registration of the vehicle.
- After registration, the registration certificate part 2 is sent back from the registration office to Kiesling.
- Collection of the vehicle by the customer or delivery to the customer.
- The financing company transfers the net amount to Kiesling and gets the registration certificate part 2.
Service & Repair
Repair contact
Contact person (please contact by email):
Mehmet Günes
Head of Service
Mail: service@kiesling.de
Phone: +49 7348 2002 66
Cost estimate
Our repair service guarantees a professionally flawless repair at fair and transparent costs. For repair inquiries, please send us detailed pictures of the damage to service@kiesling.de. For Kiesling bodies, please provide us with the body number (6 digits - see front of the body), and for a detailed cost estimate, we request that you provide the vehicle at our factory.
Cost estimate for insurance adjuster
Please send us pictures of the damage to service@kiesling.de.
If you need a non-binding cost estimate, 5% of the repair costs will be charged for the cost estimate. This amount will be credited back when the repair is carried out at our factory.
Transfer for repairs
To make transfer easier, we offer you the following service - in Germany:
- Free rental car for the driver, only fuel will be charged.
- We offer transport services by our professional drivers at a low cost.
Spare Parts & Accessories
Please order the spare parts and accessories you need directly from the spare parts shop on our website. This will ensure that your order is processed as quickly as possible.
For items that are not listed in the E-Parts online shop, please send your request to shop@kiesling.de